If items are in stock, we will ship right away. Otherwise, we ship within 1-4 weeks. In some cases, shipment can be 6-8 weeks. Please see Our Process for more information. If you have a deadline for shipment, please let us know before you place an order, so we can find a way to meet your schedule (if possible). Please use the Contact Us form for any requests.
Shipment is typically via US Postal Service (USPS). For packages over 1lb, we generally use Priority Mail for West Coast customers (delivery in 1-3 days) and Parcel Post for the rest of the US (delivery in 3-7 days). If the package is under 1lb, we ship USPS First Class (delivery 2-7 days).
For Bay Area residents, in-store pickup is an option.
Orders over $200 qualify for free shipping (US only).
See also: Terms and Conditions
Return Policy for Online Orders
We are happy to accept returns of unwashed, unworn, unused, unaltered, or defective garments, within 30 days of delivery, for a full refund. We will refund the full cost of the item, excluding the original shipping cost. We will pay the return shipping cost if the return is a result of our error (incorrect or defective item). We cannot accept returns of socks, underwear, scarves, masks, or items that have been hemmed, altered, washed, or worn.
All returns/exchanges for online orders must be processed online and not in stores. If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Return Policy for In-Store Purchases
In the stores, we are happy to accept returns of unwashed, unworn, unused, unaltered, or defective garments for store credit or exchange, within 30 days for items purchased in stores, with receipt, and all tags in place. We cannot accept returns of socks, underwear, scarves, masks or items that have been hemmed, altered, washed, worn or damaged. We do not accept returns in our stores for orders that were made online.