FAQ

What is Cotton Basics?

Cotton Basics is small clothing business located in the Bay Area of California.  We design, sew, dye, screen print, and sell quality, comfortable garments. Our clothing is primarily made from cotton, linen, and rayon.  The textiles we use are California-sourced, and our manufacturing is done in Oakland, California.  Cotton Basics has been providing locally-produced clothing since 1982.

 

When can I expect my order to be shipped?

If the items are in stock, we can generally ship in 1-2 business days.  If items are not in stock, then please expect shipment in 1-2 weeks.  In rare cases, shipment can be 4 weeks (especially true for black garments that are not in stock.)

Shipment is typically via US Postal Service Priority Mail.  Delivery is typically 1-3 business days.

Feel free to Contact Us for status of your order.

 

Is in-store pickup an option?

Yes, if your shipping address is within the Bay Area, In-store pickup will be an option that you can select during checkout.  The default store for pick-up is our Berkeley store:  2907 College Avenue, Berkeley, CA 94705.  If you’d rather pick up at the San Francisco (Noe Valley) store, or the new Piedmont Avenue (Oakland) store, please write your preference into the notes.  Please also include your phone number with the order.  We will contact you when you order is ready to be picked up.  There is no charge for this option.

 

Must I have a PayPal account?

No, even though PayPal seems to be the primary billing option, you do not need a PayPal account to purchase from our online store.  When you go to check out, the PayPal Payment option will be automatically selected for you. Click the CONTINUE WITH PAYPAL button. That will take you to PayPal.com, where you can login to your PayPal account if you have one and if you wish, or you can click the "Pay with Debit or Credit Card" button. That will take you to a checkout page where you can enter your credit card information and pay.  PayPal.com allows you to pay with Discover, MasterCard, VISA and American Express.

 

Can I add notes to my order?

Yes, when specifying your Shipping address and method, there is a space to add Order Comments.

 

Can I reorder something that is not showing in the online store?

If you have purchased an item from us before and can't find it on our website, please don't hesitate to use the Contact Us form to ask us about it.  Not everything is listed in our online store, and sometimes we are able to do custom orders for things we no longer produce on a regular basis.  Custom orders, if accepted, may take 2-4 weeks to ship, as we make to order.  Please note that the price may be higher than you previously paid, if we have to make it to order.  Please also note that not all past designs will remain available.

 

How consistent are the sizes and colors?

We try our best to keep our sizing and colors consistent, but we don’t mass-produce our garments.  This means there will be some variation from batch to batch in sizing and color.

 

Do you offer organic cotton?

Some of our screen-printed apparel is made from organic cotton.  Product made from such material will say so in either the product name or product description.

 

Will my garment shrink?

The screen-printed products may shrink a tiny bit.  Everything else, though, has been pre-shrunk.

 

What are the care instructions?

Machine wash, warm dry.  Products are hand-dyed, and colors may bleed, so wash similar colors together, and dark colors separately from lighter colors.  After drying, ironing or steaming may be required.

 

Do you do alterations, or make garments to order with custom dimensions?

We no longer offer this service.

 

What if I have a question, comment, or complaint about your website?

We would love your feedback!  Please use the Contact Us form to tell us what you are experiencing.  Thank you!